Subject: RE: Jessica - CN Resource
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Saurabh Dadu <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, Ashish Dabral <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Sun, 11 Apr 2021 12:34:09 +0000

Hi Saurabh,

Thank you for the update.
The other thing we should do is to change the opening hours on IVR setting.
Our opening hours need to be from 1300-1500 and outside of that time, we will give voice mail option.

Thank you!

Best regards​​
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131  4960

From: Saurabh Dadu <[email-masked]>
Sent: Sunday, April 11, 2021 1:19 PM
To: Pritish Nandi (LSM) <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>; Ashish Dabral <[email-masked]>; Deeksha Dadu <[email-masked]>
Subject: Jessica - CN Resource

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Dear Pritish, Sara,

Starting Monday (Tomorrow) Jessica the Chinese resource would work 2 hours/day from 1pm-3pm.

@Pritish Nandi (LSM)<mailto:[email-masked]> Please make sure we assigning her tickets appropriately. Any Chinese speaking customer should receive a call back during those hours, and all Chinese tickets should be handled.

@Ashish<mailto:[email-masked]> - Please mark her attendance accurately both for her payroll as well as for Billing to EPOS.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203