Subject: English Language Test - Divyanshu Sharma
From: Divyanshu Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Apr 2021 05:25:15 -0400

| | Foreign Language Screening Test

Name | Divyanshu Sharma    /  (+91) 9719795052    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi William,
Greetings!

We want to inform you that you order couldn't be delivered because of the wrong address. Please check and provide a correct address. So that your item can be delivered to you on time. Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Greetings!

Sorry to hear about the inconvenience caused to you. We have noted down your request. Our installation team member will be reaching out to you soon with a new TV Cabinet. Thank you.

| |