Subject: English Language Test - Avneet Kaur
From: Avneet Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Apr 2021 04:51:51 -0400

| | Foreign Language Screening Test

Name | Avneet Kaur    /  (91) 9711427347    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good Evening Ma,am

Greetings of the day .

In reference to the below query please be informed that the order placed by you has been shipped by us and handover the courier company but unfortunately the address provided on the website is not correct hence it is returning to the seller.

Request you to update the address and we shall deliver the product or either issue full refund.

Looking forward to serve you better

Best Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr.Abdul

Greetings of the day.

In reference to the below mail kindly accept our sincere aplogies in receiving an damaged product.

We will surely help you in regards to that request you to share the clear pictures and bill copy so that we can discuss it with the seller and proceed
with the proceedings.

Regards

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