Subject: English Language Test - vikas kumar
From: vikas kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Apr 2021 04:48:37 -0400

| | Foreign Language Screening Test

Name | vikas kumar    /  (9871016538) 9871016538    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

sorry for inconvinence as per our records we deliverd product on the address which was given by you, checked with app which was filled by you during online shoping.
please provide the correct address, on which we can place your order timly.
thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
thanks for writing your issue, let us check with our shipping dept & concerned team.
we will do the needfull

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