Subject: English Language Test - Manjeet Singh
From: Manjeet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Apr 2021 03:13:50 -0400

| | Foreign Language Screening Test

Name | Manjeet Singh    /  (+91) 7842571220    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi
Mr.Cx
Apologize for the delay in delivering you order in time,Your order is dispatched from our warehouse for the delivery,the courier company have the wrong delivery address updated.
Please revert back with your correct delivery address and you can also mention it in the same mail.
The delivery company was holding your order as the address was not correct
Thank you
Abc

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi
Mr cx
Apology for the poor service we delivered
As you mentioned that the cabinet have scratches on it and you want it replace or refund what I can do is suggest you the best resolution.
Replacement of the cabinet will be done and installation will be taken care by our own experienced team within 2 working days when the cabinet is delivered.
However if you need your refund to be processed you first we need to remove the cabinet from where it's installed and then we can pack it up and send you your refund which can take upto 5 - 7 days
Please reply back to this mail so that j can help you for your request.
Thanking you
Abc

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