Subject: English Language Test - Pradeep Kumar
From: Pradeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Apr 2021 02:44:15 -0400

| | Foreign Language Screening Test

Name | Pradeep Kumar    /  (01332) 9720404839    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,

We are trying to serve you better service.

We had already handed over the order to courier company on same day but order has not been delivered because delivery address not found.
We are sorry for the enconvenience.
Please provide correct address with contact details so we will try to get you an order soon.

With best Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,

We are sorry for the enconvenience.
You could be return the order as per return policy.

With best Regards

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