Subject: English Language Test - Rohan Ghosh
From: Rohan Ghosh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Apr 2021 02:09:44 -0400

| | Foreign Language Screening Test

Name | Rohan Ghosh    /  (91) 8906448275    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi my dear customer,
Greetings from babyshop.com,
We would like to inform you that your order has been dispatched from our end to the courier company on the same of receiving the order, however the courier company wasn't able to locate you as their was an issue with the address provided from your end, to solve this ossue i would like you to update your address from our website once more so that the order could be delivered as soon as possible.
Regards
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi my dear customer,
Greetings from babyshop.com,
We have received your complaint and would like to inform you that our team is on its way to pickup the tv for investigation purpose, stay rest assured that you will receive a resolution within 7days from today, please bear with us until then as an investigation is necessary from the sellers end. We are a customer centric company and will make sure are customers are not penalized unnecessarily.
Regards
Babyshop.com

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