Subject: English Language Test - Rahul Gavade
From: Rahul Gavade <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Apr 2021 01:42:30 -0400

| | Foreign Language Screening Test

Name | Rahul Gavade    /  (+91) 88805699487    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi User,

We are really sorry for the delay in order, can you please mail your current address, wo we can deliver your order.

Thanks and Regards,
Support Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi user,

We got to know that there are some issues regarding the TV, we will replace it.
Sorry for the inconveniences and will deliver the product before this weekend on the same address.

Regards
Support Team

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