Subject: Chat audits - Jayway+Doha+Txt+Colocation - 9th April
From: Vimal Tewari <[email-masked]>
To: Ashish Dabral <[email-masked]>, Pritish Nandi <[email-masked]>, Dimpy Chawla <[email-masked]>, harsh sharma <[email-masked]>, nushat hashmi <[email-masked]>
Cc: Deeksha <[email-masked]>
Date: Sat, 10 Apr 2021 15:44:06 -0700 (MST)

Hi Team, 

PFA for the audit report for dated 9th April. 

Transcript id - huULXSBTwRzjpunh1k1TT0P0bAr6To6j 
9:09:36 am) Visitor - Hi there 
9:45:08 am) Visitor left the page or the chat session was ended. Can someone please explain what happen to this chat why there was "No Response" from our end for almost 36mins? 

Chat ID: QRRA2MU4IO 
04:20:48 pm) Harsh - Hello, would you like to talk about our services? 
04:20:48 pm) Visitor - no 
04:26:04 pm) Visitor - Visitor left the chat. @Harsh, Although the customer is not interested but still we have to close the chat. 

Total Chat availability for Colocation dated 09-April-2021 : 23h 38min 
Series 	12am-1am 	2am-3am 	3am-4am 	6am-7am 	7am-8am 	9am-10am 	1pm-2pm 	3pm-4pm 	9pm-10pm 
Availability 	59min 34s 	59min 49s 	59min 50s 	59min 32s 	57min 31s 	43min 16s 	59min 14s 	59min 2s 	59min 52s 
Agent on shift 	Vimal + Nushat 	Vimal + Nushat 	Vimal + Nushat 	Vimal + Nushat 	Dimpy 	Dimpy 	Dimpy + Harsh 	Dimpy + Harsh 	Harsh 
============================================================================================================================================= 
Total Chat availability for JayWay dated 09-April-2021 : 23h 44min 
Series 	9am-10am 
Availability 	43min 56s 
Agent on shift 	Dimpy 

Thanks & Regards 
Vimal Tewari