Subject: Arabic Language Test - Khalid Ahmed Mohamed
From: Khalid Ahmed Mohamed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Apr 2021 13:26:24 -0400

| | Foreign Language Screening Test

Name | Khalid Ahmed Mohamed    /  (+91) 8588075962    / [email-masked]
Whats your first language | Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Dear customer, we understand the frustration and this is completely understandable. We apologize for the inconvenience. At the same time, if you can provide us with the correct address, we will try to deliver your order again with the correct address and determine the best way to proceed.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

We are very sorry you had this experience. It's always important for us to make our customers happy. We acknowledge that we failed you this time. This was likely caused by mistakes, but, regardless, we should have handled this better. I've passed this on to my team we will get back to you shortly after verifying the info - we'll make sure we use this experience to grow and learn as a team. Thank you for your patience. If you need anything else, let me know if I can help. We apologize again for any inconvenience.

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