Subject: English Language Test - Rajat Gupta
From: Rajat Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Apr 2021 06:50:02 -0400

| | Foreign Language Screening Test

Name | Rajat Gupta    /  (+91) 8827006933    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Mr/Ms X
Greetings from LiveSalesman
Hey there , not to worry , we are here to assisst you.
Your order No. .. ordered on ... Product .. was dispatched on 27th March'21 , however our executive updated the address as per the courier address mentioned was wrong. Please reach out to out team at ... or the executive at Contact : , for easy delivery of the courier.
Happy to assisst.

Regards
Name
CCE

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Customer
Greetings from Homebox
Thankyou for the email and bringing this to out attention. the issue drafted has been updated to the team . The team will reach out to you for further understanding.
I understand how it can be frustrating to sign up for a service or purchase a product  and not have it meet your expectations, so hopefully , we can get this sorted out for you.If not , I'll be happy to issue you a refund.

Thankyou for the business.

Representative name
Homebox Team

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