Subject: English Language Test - Malsawma Chhangte
From: Malsawma Chhangte <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Apr 2021 05:57:30 -0400

| | Foreign Language Screening Test

Name | Malsawma Chhangte    /  (91) 8130820233    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer as we can see from your profile registered at our shopping site the address that you put in your profile doesn't seem to matched your current physical address,our courier service went to the adress mentioned on your profile but later find out it was a wrong address.Please make a phone call to the below provided phone number (courier service) and update your current physical address accurately so that our courier service would be able to deliver the item that you ordered by tomorrow.We are sorry for the inconvenience caused and hope to serve you better in the future.Thank you for choosing babyshop.

802839338
(courier service)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul
We heard your response that you received an item which was somehow been damaged externally, we are really sorry for the item being damaged for unknown reasons and would sent a replacement for the item by tomorrow our courier service will picked up from your address registered on our site and will checked for other faulty accidents and we would also like to remind you that if by any case the item was damaged from your end we will not be able to carry out the replacement procedure but instead you would be able to apply for the insurance policy if you are eligible.The eligibilities for the insurance policy is made public at our Website for our valued customers to read and verified.Here at babyshop we valued our customers among anything else and if you are facing any further complain about anything feel free to send an email 24x7 and would revert back to you depending on the complaint submitted.Thank you for choosing babyshop as your shopping partner.Hope to serve you better in the future.

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