Subject: English Language Test - Gurdhian Singh
From: Gurdhian Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Apr 2021 00:41:57 -0400

| | Foreign Language Screening Test

Name | Gurdhian Singh    /  (143114) 8427501851    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer, your ordered item is on the way but courier company faced some issue in your address. Please confirm your permanent address on [email-masked].
Thanks for your faith in us.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Mr. Abdul, we got your email regarding tv you purchased. We got that there are scratches on cabinet. We are sorry for the inconvenience you suffered. I have arranged a call for you. I request you to pick the call and share your query. We will try to solve it as soon as possible.

Homebox Team...

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