Subject: Arabic Language Test - Mohd Tahir
From: Mohd Tahir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 10:36:34 -0400

| | Foreign Language Screening Test

Name | Mohd Tahir    /  (91) 7518272732    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

It has come to our notice that Our courier partner made a several attempt to deliver you the item ordered by you.Please change shipping address to.......
Sorry for the inconvenience
Feel free to contact for any further information
Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Sorry for the trouble, let’s get this sorted out.We are requesting you to raise a return request.

Thank you for contacting us.
Feel free to contact for any further information

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