Subject: English Language Test - Diksha Diksha
From: Diksha Diksha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 10:35:26 -0400

| | Foreign Language Screening Test

Name | Diksha Diksha    /  (+91) 8076521136    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,
Sir/Madam,
I am your customer service representative from babyshop.com. We got your concerned call. We can see from our data log that your order was shipped by us, and handed over to courier company same day when the order was placed. Hopefully order must reached till now. We think their must be some mistake happened, will you please send us some information as written blow:-
Name:
customer ID:
Phone Number:
Address with area PIN code:
We inform your order status after getting above information as soon as you send these detail.
Thank you for using our site to shop on from babyshop,com.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,
Abdul,
I am from Homebox company its customer care executive , we got your e-mail on scratches on your TV Cabinet which was just installed last week by our Homebox team. Will you please send us the photo of scratch part so we can take action to improve our facility towards our customer so that next time it will not happen in future .
As per your demand and according to company policy we can replace your TV Cabinet with new unit. We will soon send our team as you send us photo of scratched TV Cabinet.
Thank you for choosing us from where you can shop on from Homebox company.

| |