Subject: English Language Test - Ravi Chandra Maddala
From: Ravi Chandra Maddala <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 09:37:39 -0400

| | Foreign Language Screening Test

Name | Ravi Chandra Maddala    /  (+91) 9666570257    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

This is Ravi from Babyshop.com customer support.

Please accept my sincere apology for all the inconvenience this has caused you. I understand your concern regarding the handbag order that you have placed 14 days ago. You have nothing to worry about, I can absolutely help you with this concern.

Upon checking the status of the order the address which you have provided  seems invalid.

I request you to send us the correct address details, so that I can update the same and send the order to your current location.

Thank you for your patience on this matter.

We look forward to hearing from you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

This is Ravi from Homebox support team.

Please accept my sincere apology for all the inconvenience this has caused you. I understand your concern regarding your TV cabinet. You have nothing to worry about, I can absolutely help you with this situation.

For our reference, please attach images of the damaged product.

I'll be happy to send a prompt free replacement for you, I'll also upgrade the shipping method absolutely at no charge.

If you are not happy with this resolution, I can issue a full refund.

Thank you for your patience on this matter.

We look forward to hearing from you.

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