Subject: Improvements for the warranty fields in Zendesk
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, Saurabh Dadu <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
Date: Fri, 9 Apr 2021 09:51:22 +0000

Hello Ashish,

We would like to implement an approval limit check for the quantities submitted for RMA requests, i.e. if agents put more than 3 products as quantity, a supervisor check would be required before proceeding. Therefore we would need to split the Article number and quantity fields into separate fields and we could also consider other improvements to make the system safer.

I will book a meeting to discuss so that you can look into this.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

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