Subject: English Language Test - Arvind Gupta
From: Arvind Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 05:41:15 -0400

| | Foreign Language Screening Test

Name | Arvind Gupta    /  (+91) 7307082262    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sorry sir,
Let me take a look about your order. Can you tell me your name and mobile number to fetch a detail of your order.

Yes sir, I got the information that your order is shipped from its location and reach to a delivery company and it's also dispatched for your address but on the address he didn't find you.

So please allow me to check the address of your designation, is your address is xyz please say yes and if not , kindly provide us your current address were you can receive your package/courier.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings sir,

As in your complain you stated that cabinet got scratches after our team assembled it in your place and they left,
Suddenly you saw scratches.

Sir sorry,

But our company has strict policies for electronic gadgets and devices.
We only change electronic if they are reached you damaged but as your statement in your complain said that you saw scratches after our team left , but before when product received there's no such scratches on it , so we can't exchange it...
I humbly apologize to you sir.

| |