Subject: English Language Test - Manish Chaurasiya
From: Manish Chaurasiya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 04:48:57 -0400

| | Foreign Language Screening Test

Name | Manish Chaurasiya    /  (+91) 729 107 0009    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
we are not 100% sure what the reason is but when we went to process your order and ship to you our vendor kicked it back saying they can’t deliver to your address. Possibly city/state regulations with products like this. We are very sorry to inform you we will be issuing you a full refund immediately.My most sincere apologies about that for any inconvenience this may have caused you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer, I am so sorry to hear the item arrived damaged. Please know that we shipped this out in new perfect condition. What appears to have happened was the shipping carrier mishandled the package and damaged the item, which we have no control over. This is not a problem and where our excellent customer service will come in. We may be required to file a claim with the shipping company and we will work quickly to provide an adequate resolution for you. To help expedite the process, we ask that you take and upload 1 or 2 photos of the damages to help us with our claim. Please allow me 24-48 hours to come up with a resolution for you. We will either:
A) Issue you a refund to replace the order (We may or may not be required to have the item shipped back)
B) Get a replacement order out for you. Thank you for your understanding/patience, and again I apologize for any inconvenience caused.

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