Subject: English Language Test - Almas Ali
From: Almas Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 04:12:54 -0400

| | Foreign Language Screening Test

Name | Almas Ali    /  (121001) 9910240451    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear XYZ,

Order no. Xxxxxxxxx

Greetings from babyshop.com

This is in response to your mail

We regret the inconvenience caused to you

I would like to inform you that the address which is mentioned on your order is incorrect however our courier partner tried to contact you on your given no. Which is xxxxxxxxxx but your contact no. Was not reachable.

Your package is returned to our warehouse & we will be going to reschedule the delivery within 24-48 hours.

For any clarification Or changes you may contact customer care xxxx-xxxxxxxx Or write us back [email-masked]

Thank you for your understanding and cooperation.

Warm regards,
Team babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear XYZ,

Greeting from homebox

We regret the inconvenience caused to you

This mail is with reference to your order id xxxxxxxxxx. We would like to update you that we have raised a reverse pickup based on your conversation and we will be going replace the cabinet.

For more information kindly revert me back on the same mail id or you can call us on xxxxxxxxxx

Thank you for your understanding and cooperation

Team homebox

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