Subject: English Language Test - Neha Singh
From: Neha Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 04:10:37 -0400

| | Foreign Language Screening Test

Name | Neha Singh    /  (91) 8929677367    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Subject: Your shipment is on its way!

Dear Customer,

Thank you for your recent order from our online store.

We are pleased to inform you that the items listed below are now on the way to you.

{item-title}

Your order has been shipped to the following address:

[shipping-address]

Note: You check whether the address is correct or not and if it is not correct, then request from you, please provide your correct address or contact us for better information.

Again, thank you for choosing our online store.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

I would like to apologize that you got a complaint from our side if there is any problem in the television you have received so we will get your television changed. And if you wants to return the television then your refund amount will be credited on your account within 3 working days.

We would like to request you kindly contact on our toll free no 1000-000-000 for any clarification or send us mail.

Regards
Homebox Team,

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