Subject: English Language Test - Tanaka Tabeth Tabeni
From: Tanaka Tabeth Tabeni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 04:09:53 -0400

| | Foreign Language Screening Test

Name | Tanaka Tabeth Tabeni    /  (312901) 9784031309    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear(Name)
Greeting from(Name of company),

I am so sorry to learn that your order has not arrived. I understand how frustrating this must be. l've tracked your order with the courier who was supposed to deliver you order and it seems the address you gave isn't correct.
Ma'am/Sir may you kindly re-check your address  and as soon  as you confirm we will deliver your order.Please contact me directly by responding to this message .Alternatively,  you can call me directly on.... Once again,  l apologize for the inconvenience.
Best wishes, Tanaka Tabeth Tabeni,Customer Service

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul

Greetings from Homeboy Team,
I am so sorry to hear that your experience with our company has not met our expectations. Customer satisfaction is our top priority,  and once again l'm truly sorry that wasn't demonstrated to you.

We are going to replace the cable by tomorrow and we guarantee you that it won't be having any scratches. Please feel free and let us know if you have any additional questions, concerns or comments , or if we may be of assistance at any point in future

Good day
Tanaka
Customer Service

| |