Subject: English Language Test - Khushboo Sachdeva
From: Khushboo Sachdeva <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 04:09:23 -0400

| | Foreign Language Screening Test

Name | Khushboo Sachdeva    /  (474001) 7999567958    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

From    :  [email-masked]
Date     :  09-04-21
To        :  [email-masked]
Subject :  About the order.
Hi mam
I am writing this because your order number 213.45.45 is dispatched from the store 14 days back and was handed to the courier company the same day but because of some error in the address you mentioned we are unable to reach you. According to us your address is House no.1 Sindh Vihar Colony, New Delhi.
I request you to kindly check the address and if is correct please let us know through mail or customer care number.
It would be a great pleasure to help you.
Thank you
Khushboo

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

From    :  [email-masked]
Date     :  09-04-21
To        :  [email-masked]
Subject :  Awaring about the policies.
Hi Sir
I am delighted to know that you have purchased the TV Cabinet from our company and at the same time I apologize for the defect you found in the system.
But sir I would like to make you aware of our company policies that if a product if found damaged after giving full service then we would not be able to take back the product because from our end everything is done.
Still I will ask my team if we could help you with the issue.
Thankyou
Sincerely
Khushboo

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