Subject: English Language Test - Badal Paswan
From: Badal Paswan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 03:51:56 -0400

| | Foreign Language Screening Test

Name | Badal Paswan     /  (91) 9599728266    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Rahul,

Thanks for reaching out! I have an answer to your question about order status.

I have checked your details and I saw that  your shipping address was wrong. Could you please let us know your shipping address?, so that we can deliver to  your order as soon as fast to you.

Feel free to schedule a call with me by clicking on xyz
or replying to this email.
Looking forward to hearing back from you.

Thanks,

Badal

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Rina,

Thanks for reaching out. Satisfiying our customers is very important to us and I'm sorry we couldn't meet your requirements. I fully respect your decision and can only apologize for this.

I've arranged for a replacement and asked our management team to take care of any paperwork necessary.

If you have any doubts & questions then please feel free to reach us out.

Thanks

Badal

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