Subject: English Language Test - Seema Rathod
From: Seema Rathod <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 03:44:50 -0400

| | Foreign Language Screening Test

Name | Seema Rathod    /  (91) 9823491840    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir,

This communication is regrading ticket number- 1234567.
Our courier team is trying to deliver your ordered  product since 14 days but unable to deliver because we see the address that you have mentioned is incorrect.

Kindly, update correct address and replace the order So, we can deliver your product as soon as possible

Thanks,
Customer service.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,

Mr.Abc,

We are really sorry to hear that you have received damaged product.

We have  initiate request replacement for same product and will be delivered within few days on your billing address.

Our executive will pickup damage product and deliver  new unit on same day.

Will make sure now you will get new and right product delivered.

Thanks,
Homebox Team.

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