Subject: English Language Test - Shailendra Goswami
From: Shailendra Goswami <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 03:15:30 -0400

| | Foreign Language Screening Test

Name | Shailendra Goswami    /  (91) 9560898079    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear XYZ,

This email is in reference to the Order No. 1234 dated 15/03/2021.

We regret for the delay in product delivery, that caused due to incorrect address with the order placed.

We request you to please share the correct delivery address to complete the product delivery.

Awaiting for your response.
Thank you for contacting babyshop.com customer service.

Regards
Shailendra Go swami
Customer Service Executive
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

This email is in reference to the complain regarding faulty TV Cabinet.

We apologize for the inconvenience caused, further to understand and resolve the issue, We have raised the request for product inspection.

Please be assured soon the field inspection team will get the faulty product report and accordingly the we will action.

Regards
Shailendra Goswami
Customer Service Executive
Babyshop.com

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