Subject: English Language Test - Piyush Ranjan
From: Piyush Ranjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 02:46:31 -0400

| | Foreign Language Screening Test

Name | Piyush Ranjan    /  (+91) 9716085975    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings of the day.

We received your complaint. I want to inform you that your requested product is in transit.

As we recieved latest update from our courier service that your address is not correct.

Could you please confirm your address so that we can reach out to you to deliver your product as soon as possible.

Best Regards,
Dispatch Team
Noida

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

We are sorry to hear that your experience with new product is not good.

Customer happiness is important to us. We are happy to review your request to receive a refund if applicable.

Could you please share the pictures of the scratch product so that we proceed further.

Best Regards
Home Box Team

| |