Subject: English Language Test - AMAN Khan
From: AMAN Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 02:44:15 -0400

| | Foreign Language Screening Test

Name | AMAN Khan    /  (110042) 8595653655    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi customer,

We are very sorry to hear that you don't get your hand bag yet. We are apologies for the same.we shipped your hand bag on the day of when you were bought from us but Your hand bag was returned to us becouse of your address what you were given to us was wrong.
You may e-mail us your correct address with your order details.we will delevred your product to you as soon as possible.thank you for contacting us. Have a great day.

Xyzz
(Company's name)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Sorry for inconvenience. In the response of your complaint we will assign a quality check officer. He will visit your house within 4-5 business days and he will check the condition of the cabinet. If your TV cabinet in position of reparing so our officer we will fix it then we will replace your old Tv cabinet with new cabinet. Abdul again we are appoloies. Thank you so much. Have great day.

Homebox Team

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