Subject: English Language Test - Vikas Kumar
From: Vikas Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 02:34:38 -0400

| | Foreign Language Screening Test

Name | Vikas Kumar    /  (91) 9950638183    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
I am sorry your order hasn't arrived yet. I know how frustrating this must be.
The courier company tried to deliver the order as per given address during order placed time.But as you didn't receive the order yet I checked your address, you had given the same address where courier company had arrived.
So I request to you please update me your correct address,the order will be placed at that address within next days.
I am sorry for this type of inconvenience.
Thank you have a great day.
Sincerely
Executive name

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
This is very unfortunate that on your TV you found to many scratches.
As you complaint about this, my team will be there in a day and they will try to remove that scratches.
If still you will not satisfied then definitely we will change that tv cabinet.
Thank you have a nice day.
Sincerely
Executive name

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