Subject: English Language Test - Ankur Singh
From: Ankur Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 02:00:44 -0400

| | Foreign Language Screening Test

Name | Ankur Singh     /  (+91) 7397440296    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good morning sir/mam
Thank you for giving us the pleasure to help you. As we have understood your concern regarding the shipment delivery, we already took the account that, due to the human error the delivery address was wrong so there is a delay the delivery of the shipment. We are working hard by our side and hope the shipment reaches you as soon as possible. Thank you for your valuable time.
Team babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good morning sir
Thank you for giving this opportunity to help you. As being a valuable customer we are pleased to inform you that you don’t have to worry for the product replacement. We already filed a return for our side and the new item will be delivered in 3-4 working days and the same delivery person will be taking back the old unit. Thank you for your valuable time.
Team homebox

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