Subject: English Language Test - Mansi Chauhan
From: Mansi Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 01:58:50 -0400

| | Foreign Language Screening Test

Name | Mansi Chauhan    /  (91) 9871868465    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Thank you for contacting us.
Your order has been shipped by us on first day of the placement of order and handed over to our courier partner.
But it seems like the delivering address is not correct, kindly collect your order from nearest post office where your order is held safely.
Have a wonderful day ahead.

Regards,
Mansi
Customer service representative.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

We appreciate your concern but there's nothing much we can do about refunds once installation is done. But we will try to replace the item. Make sure it's not damaged.
Keep shopping and have a wonderful day ahead.

Regards,
Mansi
Customer service representative

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