Subject: English Language Test - Asha Chahar
From: Asha Chahar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 01:38:36 -0400

| | Foreign Language Screening Test

Name | Asha Chahar    /  (+91) 7455890490    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Greetings from Babyshop.com

Thank you for contacting us, we are here to help you.

I would like to inform you that we have shipped your order on the same day when the order was placed. However, the courier company is finding it difficult to deliver due to an incorrect address. Kindly share your address in the below format so we can deliver it soon.

Name:
H.No/Flat No:
Street:
Area:
Landmark:
PIN code:
Contact No:
Alternate Contact No:

Kindly revert to this mail. We will deliver your product once we receive the above details.

Thank you for having patience.

Feel free to contact us in case of any query.

Thank you
Asha Chahar
Customer Support Team
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Greetings from the Homebox team.

Thank you for contacting us.

Sorry to hear this but I would request you to go through the return/exchange policies on our website. As you have received the cabinet last week and our return/exchange policy is valid for 7 days after delivery.

If you need any other help related to your order please contact us by mentioning order ID.

Thank you for showing your gratitude.

Please feel free to contact us in case of any query.

Thank you,

AshaChahar
Homebox Team

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