Subject: Arabic Language Test - HARWAN SHEHAB ALMAQDAM
From: HARWAN SHEHAB ALMAQDAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Apr 2021 09:07:19 -0400

| | Foreign Language Screening Test

Name | HARWAN SHEHAB ALMAQDAM    /  (122001) 7893244290    / [email-masked]
Whats your first language | Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Dear customer, I ask you to accept my apology on behalf of the company’s name for the bad customer service you have faced, and we inform you that measures have been taken to reform and improve our company’s service so that what happened will not be repeated again.  Thanks for your time to write to us and let us know.  We look forward to serving you better in the future
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Dear customer, I am sorry for what happened and we gave us an opportunity to correct the problem, and we will send another team to solve the problem. Thank you for contacting us. Thank you.

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