Subject: English Language Test - Ambo A Awomi
From: Ambo A Awomi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Apr 2021 05:21:03 -0400

| | Foreign Language Screening Test

Name | Ambo A Awomi    /  (91) 7005683540    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir,
We regret  to inform you that your product which was supposed to be delivered today was unable to be delivered since the delivery guy was unable to find the address you provided.

Can you please provide us another address so that the delivery guy could reach you easily.

We are sorry for the inconveniences.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,
We received your complaint and we are apologize for the inconveniences you had to face.

Yes, you can either exchange the product with a new one or you can have your amount back. You can also check out the other products which has nice ratings and which is also under your current budget.

You can reply us here with your views and opinions.
Looking forward to heard from you.
Inconveniences are deeply regretted.

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