Subject: English Language Test - Nitin kumar Sharma
From: Nitin kumar Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Apr 2021 03:10:34 -0400

| | Foreign Language Screening Test

Name | Nitin kumar Sharma    /  (+91) 9599849904    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

From: baby shop.com
To: xyz
Cc:
I really apologise for the inconvenience caused to you. As I have checked and found that your order has been shipped from our end, but as I had words with courier team, your delivery  address is wrong. I would like to request you to please confirm your delivery address on the same email address. We are here to help you and your concern will be resolved. I assure you that after confirming your delivery address you will receive your order as soon as possible.

With kind regards:-
Baby shop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

From: Babyshop.com
To: Abdul
Cc:

I really apologise for the inconvenience caused to you. As you have told me that your TV cabinet has been installed and after installing you found that TV cabinet has too many scratches. I will request you to please share the pictures of TV cabinet, after that we will be able to identify the issue that you are facing. If it will cover under return policy or replacement policy, we will go further according to situation. Kindly share the pictures of the TV cabinet. We will surely help you. You will not have to face the same concern again.

With kind regards:-
Baby shop.com

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