Subject: English Language Test - Ajay Kumar
From: Ajay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Apr 2021 01:49:04 -0400

| | Foreign Language Screening Test

Name | Ajay Kumar    /  (91) 7011154183    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Rebecca,

Good day! Thank you for reaching Rugs USA! We hope you are well and safe during this time.

I would like to apologize for the delay in your order. You don't have to worry, I'll make sure to help you in checking the status of your order. As we have checked in your orders that you have placed orders recently on 05/04/2021 and based on the ABC tracking number 784785853841 the item has been shipped but not delivered yet due to wrong address, our carrier partner was tried to attempt to deliver your order to your address. Sadly, they were failed to deliver the order.

Therefore, I would request to you please share your correct address with us,

so, we can deliver your order at the earliest possible. Again, we're sorry, and we hope we can fix this and keep you as the valuable customer that you are.

We know isn't a deal. Still, we are providing you 10% (ABC123G) coupon for your next purchase.

I hope to hear from you soon, is there anything else that I can help you with? Should you have any questions or clarifications, you may reply to this email or contact us at 1 (800) 9827210 9 AM - 11 PM EST Monday-Friday and 9 AM - 6 PM Saturday-Sunday. You can also check our website www.rugsusa.com for the latest deals and promotions.

Thank you for contacting Rugs USA and have a great day!

Best regards,
Ajay K

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Fernanda,

Good day! Thank you for reaching Rugs USA! We hope you are well and safe during this time.

I apologize for the trouble we may have caused you. I completely understand how upset you must feel and I fully respect your decision and that you weren't totally satisfied. We really want to help, and we want to make sure we get your issue fixed ASAP.

You will be glad to know that we have requested a replacement from our appropriate team (Don't worry about the payment; that's between us and our shipper. We just want you to start enjoying your new TV cabinet ASAP!)
Here's what you need to know:

1. Your new order number will be sent to you once the rug was re-ordered.

2. You should be getting a new tracking number for that new order number within 1-3 business days. Please be informed, if you have a tracking number, but see no status for your order on our tool, your order is probably sitting in our shipper's distribution center. Give 'em an extra 24-48 hours to turn it around.

3. Our carrier partner will deliver your new TV cabinet and collect the damaged one.

Again, I am sorry if there was any inconvenience. In the meantime, is there anything else that I can help you with? Should you have any questions or clarifications, you may reply to this email or contact us at 1 (800) 9827210. You can also check our website www.rugsusa.com for any latest promotions and products.

Thank you for doing business with Rugs USA and have a great day!

Best regards,
Ajay K

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