Subject: English Language Test - Mohd Sameer
From: Mohd Sameer <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Apr 2021 01:46:15 -0400

| | Foreign Language Screening Test

Name | Mohd Sameer    /  (+91) 9927890923    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Thanks for giving us update but your order had been shipped on the same day when the order was placed but courier agent unable to find your address as per the courier details so kindly your share your address again with correct area code and our courier agent will deliver your order asap and sorry for inconvenience.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Sorry for inconvenience and we apologise for this.
Our team will visit at you your home to check the product and if any manufacturing defects found in it then we will provide you proper resolution as per company guidelines.
Thanks
Regards:
Homebox team

| |