Subject: Trainer Candidate - Bhawana Kumar
From: Bhawana Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Apr 2021 14:24:33 -0400

| | Tech Support Test

Name | Bhawana Kumar
E-mail | [email-masked]
Phone Number | (0) 9873052520
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ashok Nagar, near Tilak Nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Trainer | Jun2020 | 42k
Previous Employer 1 | Concentrix | Lead trainer | Jan2019 | 38k
Previous Employer 2 | Intelenet | Trainer | Jan2019 | 32k

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | My role involved delivering training to the new hires/refreshers to tenured employees..TNI, TNA for BQ's. Create/update training materials. Handling NHT, audits for new advisors and sharing feedback. Conducting assessment, sharing updates, internal and external calibration.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Handled 02 batches simultaneously with 12 hours shift for 02 weeks, with a strength of 35 and 40 advisors each as there was a sudden ramp up and it was the clients requirement. Being the only trainer in process was able to succeed with minimal help from operations.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is something that every customer expects whereas great customer service is going beyond customer expectations.
Great customers are like free branding which can result in more business/spread positivity.

What according to you makes you a good candidate for this position?

Self motivated
Quick learner
Able to multitask and good with people
Years of experience and exposure in training environment.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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