Subject: English Language Test - Barshalini Behera
From: Barshalini Behera <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Apr 2021 05:39:14 -0400

| | Foreign Language Screening Test

Name | Barshalini Behera    /  (+91) 9348815770    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr./Mrs.,

I am feeling extremely sorry about the delay of your order. product that our company has sent to you that has been handed over to our courier company. In response of your complaint number (AA-BB-CC), we have checked your order and found that the courier tried to deliver the order to you but your address as per the courier was wrong.

so could you please reconfirm your order, so we our team will reach to you soon. I have personally dealing with your complain and I assure you that next time you will be provided with due care.

Thank You!
Keep Shopping.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr./Mrs. ,
I am sorry to inform you that ,in our company there is no return or refund policy is applicable for this brand. You have to necessarily need to know the policy of the brand.

But use the best practice from e-commerce companies that you have shopped from so far to know policies.

Thank you!!
keep shopping.

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