Subject: Trainer Candidate - Neeraj Goel
From: Neeraj Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Apr 2021 04:49:07 -0400

| | Tech Support Test

Name | Neeraj Goel
E-mail | [email-masked]
Phone Number | (91) 9810631019
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cognizant | Senior Processor | 12th February | 35000
Previous Employer 1 | Genpact | Process Developer | 11th August | 26000
Previous Employer 2 | Exl services | Senior Processor | 11th January | 19000

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | Process training
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Na

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good service referred to the one or multiple chance for service as per the situation.
While In Great customer service experience all the questions are answered or customer is given the solution that he/ she wants in one chance of a service.

What according to you makes you a good candidate for this position? | I have more than 7 year's of experience in U.S Blended process where I not only got the chance to feed the product knowledge to my team but also need to coordinate with the customers and clients also. So faced many senerios.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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