Subject: English Language Test - Divyanshu Sharma
From: Divyanshu Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Apr 2021 04:37:04 -0400

| | Foreign Language Screening Test

Name | Divyanshu Sharma    /  (+91) 9719795052    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear XYZ,

Greetings!

We want to inform you that, the address you provided to deliver the bag was found wrong. Our courier service persons tried to contact you but couldn't connect you. Please provide the right deliverable address. So that we can deliver your bag on time. Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Greetings!

We feel sorry for the problems caused to you. As per your request, our installation team will come at your place by tomorrow to deliver the new cabinet and to install it. Thank you.

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