Subject: English Language Test - Sonam Gill
From: Sonam Gill <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Apr 2021 04:06:02 -0400

| | Foreign Language Screening Test

Name | Sonam Gill    /  (+91) 6000480212    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi
Dear ABC,

We are happy to help you ! As I can see you would like to know the status of your order, I would like to inform that the courier was already our for delivery but due to incomplete address,  the agent couldn't reach out to you.
I would therefore,  request you to kindly go to your Accounts page and edit the address with proper pin codes, flat or house number and street number and then place a fresh order.

If you need any more assistance,  kindly feel free to mail us anytime.

Regards,
Team XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thank you for writing in. It is really sad to know that the cabinet you have received isn't a satisfactory product.
It would be great if you could share some pictures of the same via the same email address so that we can provide a quicker resolution to you for the replacement or refund so as to whatever suits the best.

Awaiting your kind response,

Regards,
Team XYZ

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