Subject: New Reply Received - Troubleshooting
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 07 Apr 2021 04:56:56 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Troubleshooting  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Greg,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">I believe the issue is rectified. I saw Laura today and helped out. Screen and automation is working great</span></div>
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<div class="MsoNormal" style="line-height:12.75pt;mso-line-height-rule:exactly"><span style='font-size:9.0pt;font-family:"Open Sans",serif'>Kind regards, </span></div>
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<b><span style='font-size:9.0pt;font-family:"Open Sans",serif'>Tristan Etherington</span></b><span style='font-size:9.0pt;font-family:"Open Sans",serif'> </span>
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<div class="MsoNormal" style="line-height:12.75pt;mso-line-height-rule:exactly"><span style='font-size:9.0pt;font-family:"Open Sans",serif'>Projects/Installs Manager </span></div>
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<div class="MsoNormal" style="line-height:12.75pt;mso-line-height-rule:exactly"><span style='font-size:9.0pt;font-family:"Open Sans",serif'>60 McMinn Street Darwin </span></div>
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<div class="MsoNormal" style="line-height:12.75pt;mso-line-height-rule:exactly"><span style='font-size:9.0pt;font-family:"Open Sans",serif'>GPO Box 2541 Darwin NT 0810 </span></div>
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<b><span style='font-size:9.0pt;font-family:"Open Sans",serif'>T </span></b><span style='font-size:9.0pt;font-family:"Open Sans",serif'>+61 8 8941 9111 </span>
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<b><span style='font-size:9.0pt;font-family:"Open Sans",serif'>E </span></b><span style='font-size:9.0pt;font-family:"Open Sans",serif'>[email-masked] </span>
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<div class="MsoNormal" style="line-height:12.75pt;mso-line-height-rule:exactly"><span style='font-size:9.0pt;font-family:"Open Sans",serif'><a href="http://www.dreamedia.com.au" rel="noreferrer"><b><span style="color:black">www.dreamedia.com.au</span></b></a> </span></div>
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<a href="https://www.facebook.com/Dreamedia-Events-398605123542715/" rel="noreferrer"><span style="text-decoration:none"><img width="24" height="25" style="width:.25in;height:.2604in" id="_x0000_i1050" src="http://dreamedia.com.au/assets/img/emailsignature/Facebook-icon.png"></span></a><a href="https://www.instagram.com/dreamediaevents/" rel="noreferrer"><span style="text-decoration:none"><img width="24" height="25" style="width:.25in;height:.2604in" id="_x0000_i1049" src="http://dreamedia.com.au/assets/img/emailsignature/Instagram-icon.png"></span></a>
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<div>From:<span lang="EN-US"> Greg Cartagena &lt;[email-masked]&gt; <br><b>Sent:</b> Wednesday, 7 April 2021 2:08 PM<br><b>To:</b> [email-masked]; Les Mills International &lt;[email-masked]&gt;; [email-masked]<br><b>Cc:</b> [email-masked]; Scott Lambert &lt;[email-masked]&gt;; Tyler Adams &lt;[email-masked]&gt;<br><b>Subject:</b> Re: Fitness Works 4 U - Troubleshooting</span>
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<div class="MsoNormal"><span lang="EN-US">Hi Tristan,</span></div>
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<div class="MsoNormal"><span lang="EN-US">I want to bring you into some issues that have been reported by Churyl and Laura in regards to the earlier install at their club. I also wanted to connect you with LMI support to have your contact details in case you can assist since you are in the local area. Please have a look at the email trail below and Charlotte may have some questions you can help with. </span></div>
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<div class="MsoNormal"><span lang="EN-US">Many thanks…</span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Kind Regards,</span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg</span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg Cartagena | Virtual AV Support Specialist<br>Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span></div>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Tel </span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'>+61 455 508 248 </span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>| Email <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:black'>Les Mills Virtual Support </span></b><b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739" rel="noreferrer"><span style="color:#0563C1">link to our FAQ's</span></a></span></b>
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<div class="MsoNormal"><b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif'>Virtual Video Guide Link: </span></b></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#212121'><a href="https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow" rel="noreferrer"><span style="color:#0563C1">https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow</span></a></span></div>
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<div class="MsoNormal" style="background:white"><b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Les Mills Virtual App - Troubleshooting Link:</span></b></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#212121'><a href="https://www.youtube.com/watch?v=9SnShjgWAhE&amp;list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&amp;index=6&amp;t=16s" rel="noreferrer"><span style="color:#0563C1">https://www.youtube.com/watch?v=9SnShjgWAhE&amp;list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&amp;index=6&amp;t=16s</span></a></span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>AV Support Operating Hours: Monday – Friday 9:00am – 5:00pm </span></div>
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<b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Reply-To: </b>Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Date: </b>Wednesday, 7 April 2021 at 2:24 PM<br><b>To: </b>"<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Cc: </b>"<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Scott Lambert &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Tyler Adams &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Gavin Jackson &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Kate Wray &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Nick Aspinall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Subject: </b>Re: Troubleshooting</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Laura,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Tyler has informed us you're seeing the error message, 'no external screen connected' on the App.  This is an indication that the App can't send the video signal to the screen because of a break in one of the AV connections.  I'd suggest removing the Apple adapter from the iPad and the HDMI and power cable from the adapter and plugging them back in (power cable last).  If that doesn't help, please check with your AV provider to see if your EDID needs to be reset.  Your AV provider may also be able to advise if the projector settings are correct as well as the Automation settings.  Here's an article in our FAQ's:</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000208319-i-m-seeing-the-error-message-there-is-no-external-screen-connected-" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000208319-i-m-seeing-the-error-message-there-is-no-external-screen-connected-</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Let us know how you get on.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Many thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Charlotte<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4441" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4441</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Wed, 7 Apr at 3:26 PM <span class="separator">, Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Tyler,</span></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thanks for your contribution and working through the process with them. This was a local AV company. They are currently installing a new AV system in the Cycle studio for The Trip. Not sure who is accountable as their were no earlier reports of issues that I am aware of. My head is in progressing the virtual leads and quotes for clubs. Always willing to help… </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Kind Regards,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg Cartagena | Virtual AV Support Specialist<br>Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Tel </span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'>+61 455 508 248 </span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>| Email <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:black'>Les Mills Virtual Support </span></b><b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739" rel="noreferrer"><span style="color:#0563C1">link to our FAQ's</span></a></span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>AV Support Operating Hours: Monday – Friday 9:00am – 5:00pm </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<u><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#999999;background:#FDFDFD'>The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.  </span></u><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>From: </span><span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>Tyler Adams &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Date: </b>Wednesday, 7 April 2021 at 12:13 PM<br><b>To: </b>Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Gavin Jackson &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Cc: </b>Scott Lambert &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Kate Wray &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Nick Aspinall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Subject: </b>Re: Fitness Works 4U</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span>
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<span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>OK I've just spoken to someone at the club. We went through the process of disassociating the studio and linking it back up. The content began to download again.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>Laura said that she did this the other day, and that the content took ages to download. But when it did, it said that there wasn't a screen connected, and the screen didn't come down to start the class. It sounds like an automation issue.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'><a id="OWAAM108646" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Greg</span></a>, I believe it was a local company that did this installation. Were you across who? Sorry, this is Scott's club so I don't have the background. Might be worth getting in touch?</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'><a id="OWAAM564007" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Les Mills International</span></a> can we take a look at what's going on with automation from your end?</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm'>Tyler Adams</span></b><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm'> </span><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F;border:none windowtext 1.0pt;padding:0cm'>| Business Partnership Manager VIC<br>Les Mills Asia Pacific</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F;border:none windowtext 1.0pt;padding:0cm'> | <a href="mailto:[email-masked]" rel="noreferrer"><span style="font-family:inherit">[email-masked]</span></a><br>PO Box 3998 Manuka ACT 2603 AUSTRALIA<br>tel  +61 </span><span style="font-size:8.5pt;font-family:inherit;color:#7F7F7F;border:none windowtext 1.0pt;padding:0cm"> 2 6215 8104 </span><span style="font-size:8.0pt;font-family:inherit;color:#7F7F7F;border:none windowtext 1.0pt;padding:0cm">| mob 0422 024 315 | <a href="http://www.lesmills.com.au/" target="_blank" rel="noreferrer">www.lesmills.com.au</a> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span>
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<u><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white'>Get your 2021 Workshop Calendar </span></u><b><u><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#0C64C0;background:white'><a href="https://www.lesmills.com.au/calendar/AUS-2021" target="_blank" title="https://www.lesmills.com.au/calendar/AUS-2021" rel="noreferrer">here!</a></span></u></b><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><u><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#0C64C0'><a href="https://www.lesmills.com.au/training/IMT" title="https://www.lesmills.com.au/training/IMT" rel="noreferrer">Check out the latest Instructor Training dates</a></span></u></b><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<u><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#999999;background:#FDFDFD'>The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.  </span></u><u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black;background:white'> </span></u><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'> Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Sent:</b> Wednesday, 7 April 2021 9:37 AM<br><b>To:</b> Gavin Jackson &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tyler Adams &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Cc:</b> Scott Lambert &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Kate Wray &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nick Aspinall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Subject:</b> Re: Fitness Works 4U</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>I have not done anything Gav just forwarded the image sent by the club for you.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg Cartagena | Virtual AV Support Specialist<br>Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Tel </span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'>+61 455 508 248 </span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>| Email <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:black'>Les Mills Virtual Support </span></b><b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739" rel="noreferrer"><span style="color:#0563C1">link to our FAQ's</span></a></span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Les Mills Virtual App - Troubleshooting Link:</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>AV Support Operating Hours: Monday – Friday 9:00am – 5:00pm </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>From: </span></b><span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>Gavin Jackson &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Date: </b>Wednesday, 7 April 2021 at 9:36 AM<br><b>To: </b>Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Tyler Adams &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Cc: </b>Scott Lambert &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Kate Wray &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Nick Aspinall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Subject: </b>Re: Fitness Works 4U</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span>
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<span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>Did you disassociate the existing studio and the old device in the TRP virtual scheduler?</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Gavin Jackson</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>IT Manager<br>Les Mills Asia Pacific | </span><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br></span><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'><br></span><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>tel +61 2 6215 8145 | fax +612 6282 0563 | <span class="xxxobject"><a href="http://www.lesmills.com.au" rel="noreferrer">www.lesmills.com.au</a></span></span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#7F7F7F;background:#FDFDFD'>The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments. BODYATTACK®, BODYBALANCE®, BODYCOMBAT®, BODYJAM®, BODYPUMP®, BODYSTEP®, BORN TO MOVE®, CHAIN®, CLUB COUNT®, CXWORX®,  IMMERSIVE FITNESS®, LES MILLS BARRE™, LES MILLS GRIT®, LES MILLS SPRINT®, LES MILLS TONE™, MBX®, RPM®, SH'BAM®, SMARTBAND®, SMARTBAR®, SMARTSTEP®, THE TRIP® are all registered trademarks of Les Mills Asia Pacific.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'> Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Sent:</b> Wednesday, April 7, 2021 9:35 AM<br><b>To:</b> Gavin Jackson &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tyler Adams &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Cc:</b> Scott Lambert &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Kate Wray &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nick Aspinall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Subject:</b> Re: Fitness Works 4U</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg Cartagena | Virtual AV Support Specialist<br>Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:black'>Les Mills Virtual Support </span></b><b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739" rel="noreferrer"><span style="color:#0563C1">link to our FAQ's</span></a></span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span>
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<b><span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>From: </span></b><span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>Gavin Jackson &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Date: </b>Wednesday, 7 April 2021 at 9:19 AM<br><b>To: </b>Tyler Adams &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Cc: </b>Scott Lambert &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Kate Wray &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Nick Aspinall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Subject: </b>Re: Fitness Works 4U</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span>
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<span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>Increasing the device count by one will allow you to associate multiple devices with the studios configured in the scheduler (but this doesn't sound like the desired solution - it will just make a mess that confuses everyone!).</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>IT Manager<br>Les Mills Asia Pacific | </span><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br></span><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'><br></span><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>tel +61 2 6215 8145 | fax +612 6282 0563 | <span class="xxxxobject0"><a href="http://www.lesmills.com.au" rel="noreferrer">www.lesmills.com.au</a></span></span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#7F7F7F;background:#FDFDFD'>The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments. BODYATTACK®, BODYBALANCE®, BODYCOMBAT®, BODYJAM®, BODYPUMP®, BODYSTEP®, BORN TO MOVE®, CHAIN®, CLUB COUNT®, CXWORX®,  IMMERSIVE FITNESS®, LES MILLS BARRE™, LES MILLS GRIT®, LES MILLS SPRINT®, LES MILLS TONE™, MBX®, RPM®, SH'BAM®, SMARTBAND®, SMARTBAR®, SMARTSTEP®, THE TRIP® are all registered trademarks of Les Mills Asia Pacific.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'> Tyler Adams &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Sent:</b> Wednesday, April 7, 2021 9:01 AM<br><b>To:</b> Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Cc:</b> Scott Lambert &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Gavin Jackson &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Kate Wray &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nick Aspinall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Subject:</b> Re: Fitness Works 4U</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span>
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<span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>OK. In that case, I think it's something we actually have to fix on our end. Churyl didn't mention that to me on the phone yesterday.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'><a id="OWAAM777654" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Gavin Jackson</span></a> is this one of those situations where we have to increase the number of Virtual studios by 1 in Zenkai? If so, I think that deleting and reinstalling the app each time there's an error really won't be a feasible solution. I remember hearing that there are a finite number of Virtual studios we can set up in Zenkai, so increasing this number each time an error occurs means we'll eventually hit a wall.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>Perhaps a good point for discussion later. But <a id="OWAAM817402" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Kate</span></a>, once Gav gives the nod that this will be a fix, can you increase that number in Zenkai for this club please?</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>Thanks</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm'>Tyler Adams</span></b><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm'> </span><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F;border:none windowtext 1.0pt;padding:0cm'>| Business Partnership Manager VIC<br>Les Mills Asia Pacific</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F;border:none windowtext 1.0pt;padding:0cm'> | <a href="mailto:[email-masked]" rel="noreferrer"><span style="font-family:inherit">[email-masked]</span></a><br>PO Box 3998 Manuka ACT 2603 AUSTRALIA<br>tel  +61 </span><span style="font-size:8.5pt;font-family:inherit;color:#7F7F7F;border:none windowtext 1.0pt;padding:0cm"> 2 6215 8104 </span><span style="font-size:8.0pt;font-family:inherit;color:#7F7F7F;border:none windowtext 1.0pt;padding:0cm">| mob 0422 024 315 | <a href="http://www.lesmills.com.au/" target="_blank" rel="noreferrer">www.lesmills.com.au</a> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span>
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<u><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white'>Get your 2021 Workshop Calendar </span></u><b><u><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#0C64C0;background:white'><a href="https://www.lesmills.com.au/calendar/AUS-2021" target="_blank" title="https://www.lesmills.com.au/calendar/AUS-2021" rel="noreferrer">here!</a></span></u></b><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><u><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#0C64C0'><a href="https://www.lesmills.com.au/training/IMT" title="https://www.lesmills.com.au/training/IMT" rel="noreferrer">Check out the latest Instructor Training dates</a></span></u></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<u><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#999999;background:#FDFDFD'>The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.  </span></u><u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black;background:white'> </span></u><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'> Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Sent:</b> Wednesday, 7 April 2021 8:53 AM<br><b>To:</b> Tyler Adams &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Churyl Scheppard &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Cc:</b> Scott Lambert &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Subject:</b> Re: Fitness Works 4U</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Tyler,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Churyl said that they did delete and download the app and it started downloading content. Later on when the checked it had stopped downloading content and said something like no studio set up…. Or something like that.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Kind Regards,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg Cartagena | Virtual AV Support Specialist<br>Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Tel </span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'>+61 455 508 248 </span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>| Email <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:black'>Les Mills Virtual Support </span></b><b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739" rel="noreferrer"><span style="color:#0563C1">link to our FAQ's</span></a></span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif'>Virtual Video Guide Link: </span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Les Mills Virtual App - Troubleshooting Link:</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>AV Support Operating Hours: Monday – Friday 9:00am – 5:00pm </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>From: </span></b><span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>Tyler Adams &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Date: </b>Wednesday, 7 April 2021 at 8:39 AM<br><b>To: </b>Churyl Scheppard &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Cc: </b>Scott Lambert &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Subject: </b>Re: Fitness Works 4U</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span>
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<span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>Hi Churyl</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>Did you get this message yesterday? You'll need to give us some more information about the kind of error message you're receiving so that LMI Support can help you out.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>A photo from your phone is fine, or you can write out what the message is saying. Also, did you recently delete and reinstall the app?</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>Thanks<br>Tyler</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm'>Tyler Adams</span></b><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm'> </span><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F;border:none windowtext 1.0pt;padding:0cm'>| Business Partnership Manager VIC<br>Les Mills Asia Pacific</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F;border:none windowtext 1.0pt;padding:0cm'> | <a href="mailto:[email-masked]" rel="noreferrer"><span style="font-family:inherit">[email-masked]</span></a><br>PO Box 3998 Manuka ACT 2603 AUSTRALIA<br>tel  +61 </span><span style="font-size:8.5pt;font-family:inherit;color:#7F7F7F;border:none windowtext 1.0pt;padding:0cm"> 2 6215 8104 </span><span style="font-size:8.0pt;font-family:inherit;color:#7F7F7F;border:none windowtext 1.0pt;padding:0cm">| mob 0422 024 315 | <a href="http://www.lesmills.com.au/" target="_blank" rel="noreferrer">www.lesmills.com.au</a> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span>
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<u><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white'>Get your 2021 Workshop Calendar </span></u><b><u><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#0C64C0;background:white'><a href="https://www.lesmills.com.au/calendar/AUS-2021" target="_blank" title="https://www.lesmills.com.au/calendar/AUS-2021" rel="noreferrer">here!</a></span></u></b><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><u><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#0C64C0'><a href="https://www.lesmills.com.au/training/IMT" title="https://www.lesmills.com.au/training/IMT" rel="noreferrer">Check out the latest Instructor Training dates</a></span></u></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Sent:</b> Tuesday, 6 April 2021 3:55 PM<br><b>To:</b> Tyler Adams &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Scott Lambert &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Subject:</b> Re: Fitness Works 4U</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Looking at the backend I can see that you have received a "No Studio Error". Could you please also let us know if the app was recently deleted and then reinstalled?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4442" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4442</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Tue, 6 Apr at 6:11 PM <span class="xxxxxseparator">, Tyler Adams &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span></div>
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<span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>Hi Support Team</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>Churyl from Fitness Works 4U in Darwin (CID 242613) has reported issues with the player. She has restarted the system and it doesn't seem to be resolving the issues. Are you able to take a look into the player's logs and see what the problem might be?<br><br>Thanks for your urgent attention on this.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>Tyler</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm'>Tyler Adams</span></b><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm'> </span><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F;border:none windowtext 1.0pt;padding:0cm'>| Business Partnership Manager VIC<br>Les Mills Asia Pacific</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F;border:none windowtext 1.0pt;padding:0cm'> | <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>PO Box 3998 Manuka ACT 2603 AUSTRALIA<br>tel  +61 </span><span style="font-size:8.5pt;font-family:inherit;color:#7F7F7F;border:none windowtext 1.0pt;padding:0cm"> 2 6215 8104 </span><span style="font-size:8.0pt;font-family:inherit;color:#7F7F7F;border:none windowtext 1.0pt;padding:0cm">| mob 0422 024 315 | <a href="http://www.lesmills.com.au/" target="_blank" rel="noreferrer">www.lesmills.com.au</a> </span><span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<u><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black;background:white'>Get your 2021 Workshop Calendar </span></u><b><u><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#0C64C0;background:white'><a href="https://www.lesmills.com.au/calendar/AUS-2021" target="_blank" title="https://www.lesmills.com.au/calendar/AUS-2021" rel="noreferrer">here!</a></span></u></b><span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'> Churyl Scheppard &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Sent:</b> Tuesday, 6 April 2021 3:08 PM<br><b>To:</b> Tyler Adams &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Subject:</b> IMG_1761.HEIC</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4442:859387</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4441