Subject: Arabic Language Test - Abdur Raquib
From: Abdur Raquib <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Apr 2021 00:07:42 -0400

| | Foreign Language Screening Test

Name | Abdur Raquib     /  (732128) 7602045523    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi, Mr, Rajesh,, we are from this company and you ordered a hand bag from our online store, and the order was shipped by us,so thank you to believe in our online store but we are really sorry that we have to say, our courier tried to deliver you in your address which was mentioned in order but he did not get you at your given address, so kindly we request you to write  again your address details so that we can deliver your order on time.
Your online store team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. (ANSWER IN ARABIC)

لقد تلقينا طلبك ولاحظنا المشكلات التي قلتها ، ونأسف حقًا بسبب هذه المشكلات ، نشكرك شكرا جزيلا أن تخبرنا في الوقت المحدد ، إن تريد خزانة تلفزيون أخرى ذات جودة عالية ، فسيتم استبدالها وتسليمها قريبًا و عاجلا وإلا فإن أموالك سترجع،  طال الله عمرك
من فريق متجرك على الإنترنت،

IN ENGLISH: Please tell us in your opinion what is the difference between a Debit Card and a Credit Card?

Debit Card allows anyone to spend money by drawing whose he has deposited at the bank.
Credit Card allows a man to borrow money from the card user to purchase items or withdraw cash according his needs.

IN ENGLISH: Please tell us in your opinion what are the most important factors for success of any e-commerce company? | The most important factors for success of any e_ commerce company are good quality products, customer satisfaction,  good behaviour with customers,and right actions at on time.
What is your proficiency in English (in your opinion) | 5/5
What is your Proficiency in Arabic (in your opinion) | 5/5

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