Subject: English Language Test - Tushmita Saikia
From: Tushmita Saikia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Apr 2021 19:29:33 -0400

| | Foreign Language Screening Test

Name | Tushmita Saikia    /  (700156) 6290042190    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Firstly we will start by greeting and tell the customer that the given location was shown wrong and  ask them the correct location and their phone number as well so that the order could possibly reach them. And lastly inform the customer that they will receive their order by xyz date/day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To
Xyz
(Mention the company name and greet) As per your request, we have gone through the procedure and here is to inform you that our team will reach to your address and replace your product with a new one.

Xyz date
Thank you
From xyz

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