Subject: New Reply Received - Troubleshooting
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 06 Apr 2021 22:39:48 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Troubleshooting  Ticket comment <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
Hi Churyl</div>
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Did you get this message yesterday? You'll need to give us some more information about the kind of error message you're receiving so that LMI Support can help you out.</div>
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A photo from your phone is fine, or you can write out what the message is saying. Also, did you recently delete and reinstall the app?</div>
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Thanks<br>
Tyler</div>
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<span lang="EN-US" style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-stretch: inherit; font-size: 8pt; line-height: inherit; font-family: Arial, sans-serif, serif, EmojiFont; vertical-align: baseline; color: inherit"><b>Tyler
 Adams</b></span><span lang="EN-US" style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 8pt; line-height: inherit; font-family: Arial, sans-serif, serif, EmojiFont; vertical-align: baseline; color: inherit"> <span style="margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline; color: rgb(127, 127, 127)">|
 Business Partnership Manager VIC<br>
Les Mills Asia Pacific</span></span><span style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 8pt; line-height: inherit; font-family: Arial, sans-serif, serif, EmojiFont; vertical-align: baseline; color: rgb(127, 127, 127)"> | <font><span style="border-style:initial; border-color:initial; font-style:inherit; font-variant:inherit; font-weight:inherit; font-stretch:inherit; line-height:inherit"></span></font><font><span style="border-style:initial; border-color:initial; font-style:inherit; font-variant:inherit; font-weight:inherit; font-stretch:inherit; line-height:inherit"></span></font><a href="mailto:[email-masked]" class="OWAAutoLink" rel="noreferrer"><font><span style="border-style:initial; border-color:initial; font-style:inherit; font-variant:inherit; font-weight:inherit; font-stretch:inherit; line-height:inherit">tyler</span></font><font><span style="border-style:initial; border-color:initial; font-style:inherit; font-variant:inherit; font-weight:inherit; font-stretch:inherit; line-height:inherit">@lesmills.com.au</span></font></a><font><span style="border-style:initial; border-color:initial; font-style:inherit; font-variant:inherit; font-weight:inherit; font-stretch:inherit; line-height:inherit"><a href="" class="OWAAutoLink" rel="noreferrer"></a></span></font><font><span style="border-style:initial; border-color:initial; font-style:inherit; font-variant:inherit; font-weight:inherit; font-stretch:inherit; line-height:inherit"></span></font><a href="mailto:[email-masked]" target="_blank" rel="noreferrer" class="x_OWAAutoLink"></a><span class="x_x_x_x_Object" style="margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline; color: inherit"><br>
</span>PO Box 3998 Manuka ACT 2603 AUSTRALIA<br>
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 +61 <span style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11px; line-height: inherit; font-family: inherit; vertical-align: baseline; color: inherit"> 2 </span><span style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11px; line-height: inherit; font-family: inherit; vertical-align: baseline; color: inherit">6215
 8104 <span style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 10.6667px; line-height: inherit; font-family: inherit; vertical-align: baseline; color: inherit">|
 mob 0422 024 315 | <a href="http://www.lesmills.com.au/" target="_blank" rel="noreferrer" class="x_x_OWAAutoLink" id="LPNoLP" style="margin:0px; padding:0px; border:0px; font:inherit; vertical-align:baseline">www.lesmills.com.au</a> </span></span></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, 6 April 2021 3:55 PM<br>
<b>To:</b> Tyler Adams &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked] &lt;[email-masked]&gt;; Scott Lambert &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Fitness Works 4U
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<div dir="ltr">Hi Tyler,</div>
<div dir="ltr">​<br>
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<div dir="ltr">Thank you for raising a support ticket. </div>
<div dir="ltr">​</div>
<div dir="ltr">@ Hi Churyl,</div>
<div dir="ltr">​<br>
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<div dir="ltr">Could you please let us know if you are seeing any error messages on the Virtual App? If yes, could you please send a photo of the error?</div>
<div dir="ltr">​<br>
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<div dir="ltr">Looking at the backend I can see that you have received a "No Studio Error". Could you please also let us know if the app was recently deleted and then reinstalled?</div>
<div dir="ltr">​<br>
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<div dir="ltr">Looking forward to your reply.</div>
<div dir="ltr">​</div>
<div dir="ltr">Best Regards,</div>
<div dir="ltr">Pritish Nandi</div>
<div dir="ltr">Customer Services </div>
<div dir="ltr">Les Mills Virtual App<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4442" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4442</a>
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<blockquote class="x_freshdesk_quote">On Tue, 6 Apr at 6:11 PM <span class="x_separator">
, Tyler Adams &lt;[email-masked]&gt; wrote:
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Hi Support Team</div>
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Churyl from Fitness Works 4U in Darwin (CID 242613) has reported issues with the player. She has restarted the system and it doesn't seem to be resolving the issues. Are you able to take a look into the player's logs and see what the problem might be?<br>
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Thanks for your urgent attention on this.</div>
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<font color="#000000" style="font-size: 11pt"><b>From:</b> Churyl Scheppard &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, 6 April 2021 3:08 PM<br>
<b>To:</b> Tyler Adams &lt;[email-masked]&gt;<br>
<b>Subject:</b> IMG_1761.HEIC</font>
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