Subject: Ticket re-opened - [#4441] Troubleshooting
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 06 Apr 2021 22:39:49 +0000

Hi Pritish Nandi,  Ticket “#4441 – Troubleshooting” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4441 to view the ticket.  Ticket comment   
Hi Churyl 

 
 
Did you get this message yesterday? You'll need to give us some more information about the kind of error message you're receiving so that LMI Support can help you out. 

 
 
A photo from your phone is fine, or you can write out what the message is saying. Also, did you recently delete and reinstall the app? 

 
 
Thanks 
Tyler 

 

 

 

 

 

 

 

 
​

Tyler
 Adams |
 Business Partnership Manager VIC 
Les Mills Asia Pacific | [email-masked] 
PO Box 3998 Manuka ACT 2603 AUSTRALIA 
tel 
 +61  2 6215
 8104 |
 mob 0422 024 315 | www.lesmills.com.au 

 

 

 

 

 

 

 
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 From: Les Mills International <[email-masked]> 
Sent: Tuesday, 6 April 2021 3:55 PM 
To: Tyler Adams <[email-masked]> 
Cc: [email-masked] <[email-masked]>; Scott Lambert <[email-masked]> 
Subject: Re: Fitness Works 4U

 

 Hi Tyler, 
 ​ 
 
 Thank you for raising a support ticket.  
 ​ 
 @ Hi Churyl, 
 ​ 
 
 Could you please let us know if you are seeing any error messages on the Virtual App? If yes, could you please send a photo of the error? 
 ​ 
 
 Looking at the backend I can see that you have received a "No Studio Error". Could you please also let us know if the app was recently deleted and then reinstalled? 
 ​ 
 
 Looking forward to your reply. 
 ​ 
 Best Regards, 
 Pritish Nandi 
 Customer Services  
 Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4442

 

 On Tue, 6 Apr at 6:11 PM 
, Tyler Adams <[email-masked]> wrote:
 
Hi Support Team 

 
 
Churyl from Fitness Works 4U in Darwin (CID 242613) has reported issues with the player. She has restarted the system and it doesn't seem to be resolving the issues. Are you able to take a look into the player's logs and see what the problem might be? 
 
Thanks for your urgent attention on this. 
 
Tyler 

 

 

 

 

 

 

 

 
​

Tyler
 Adams |
 Business Partnership Manager VIC 
Les Mills Asia Pacific | [email-masked] 
PO Box 3998 Manuka ACT 2603 AUSTRALIA 
tel 
 +61  2 6215
 8104 |
 mob 0422 024 315 | www.lesmills.com.au 

 

 

 

 

 

 

 
Get
 your 2021 Workshop Calendar here!

 

 
Check out the latest Instructor Training dates 

 

 

 

 

 

 

 

 

 
The
 contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

From: Churyl Scheppard <[email-masked]> 
Sent: Tuesday, 6 April 2021 3:08 PM 
To: Tyler Adams <[email-masked]> 
Subject: IMG_1761.HEIC

 

 

 

 
 
Sent from my iPhone