Subject: New Reply Received - Re: High Country Fitness - On going Issues report for LMI support
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 06 Apr 2021 22:06:50 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Re: High Country Fitness - On going Issues report for LMI support  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Software version shown in Manuela’s second photo (attached)</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Projector is an Epson EB-2265 installed 26/4/2017</span></div>
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<div class="MsoNormal"><i><span style='font-family:"Arial",sans-serif'>Paul Smith</span></i></div>
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<div class="MsoNormal">Director (Vic)</div>
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<div class="MsoNormal"><b>AV Media Systems</b></div>
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<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></div>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, 7 April 2021 7:43 AM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> [email-masked]; [email-masked]; Paul Smith &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Re: High Country Fitness - On going Issues report for LMI support</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Manuela,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks for the screen shots, it doesn't appear to be on that page.  Do you have a support number for the projector manufacturer?  They should be able to advise where to find
 it and what the latest version is.  </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Charlotte<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4392" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4392</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Tue, 6 Apr at 12:40 PM
<span class="separator">, Manuela Berchtold &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hello Charlotte and everyone,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I hope you have all had a wonderful Easter. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I have this information from the projector however I can’t find the word Firmware anywhere.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>If these screen shots do not provide you with the details you require, please give me instructions on where to find exactly what you need.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I look forward to hearing from you and figuring out this glitch.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you, Manuela </span></div>
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Manuela Berchtold <br>
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1 Snowy River Ave, <br>
Jindabyne NSW 2627</span></div>
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e.  : <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:white;text-decoration:none">[email-masked]</span></a><br>
w. : <a href="http://highcountryfitness.com.au" rel="noreferrer"><span style="color:white;text-decoration:none">www.highcountryfitness.com.au</span></a>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On 30 Mar 2021, at 10:16 am, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Manuela,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We're not aware of any issue with the code in the App.  Automation depends on specific circumstances being true to function well and there are a lot of variables depending
 on the equipment in use. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Can you confirm the firmware version of the projector please so we can tick that one off?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Many thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Charlotte<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4392" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4392</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Mon, 29 Mar at 3:18 PM
<span class="separator">, Manuela Berchtold &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Charlotte and Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Furthermore to the email I have just sent you …</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>All 3 x IT experts we have had look at this have suggested that you simply need to update your coding in the Les Mills app to update everything as all updates occur.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I’ll leave this with you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you very much.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Take care, Manuela </span></div>
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Manuela Berchtold <br>
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1 Snowy River Ave, <br>
Jindabyne NSW 2627</span></div>
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e.  : <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:white;text-decoration:none">[email-masked]</span></a><br>
w. : <a href="http://highcountryfitness.com.au/" rel="noreferrer"><span style="color:white;text-decoration:none">www.highcountryfitness.com.au</span></a>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On 29 Mar 2021, at 12:49 pm, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Manuela,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Is there any news on the firmware version of the projector?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Charlotte<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4392" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4392</a> </span></div>
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Attachments :
1. <a href='http://lesmillsvirtualapp.freshdesk.com/helpdesk/attachments/36089509372'>version.jpg</a>
  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4392