Subject: Ticket re-opened - [#4392] Re: High Country Fitness - On going Issues report for LMI support
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 06 Apr 2021 22:06:50 +0000

Hi Pritish Nandi,  Ticket “#4392 – Re: High Country Fitness - On going Issues report for LMI support” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4392 to view the ticket.  Ticket comment   
 Software version shown in Manuela’s second photo (attached) 

  

 Projector is an Epson EB-2265 installed 26/4/2017 

  

  

  

 
   
 Paul Smith 

 Director (Vic) 
 
 AV Media Systems 
 
 0410 587 544 
 
 9543 6525 
 
 [email-masked] 

   

  

  
 From: Les Mills International <[email-masked]>
 
Sent: Wednesday, 7 April 2021 7:43 AM 
To: [email-masked] 
Cc: [email-masked]; [email-masked]; Paul Smith <[email-masked]> 
Subject: Re: Re: High Country Fitness - On going Issues report for LMI support

 

   

 
 Hi Manuela, 

 
 
 ​ 

 
 
 Thanks for the screen shots, it doesn't appear to be on that page.  Do you have a support number for the projector manufacturer?  They should be able to advise where to find
 it and what the latest version is.   

 
 
 ​ 

 
 
 Thanks 

 
 
 ​ 

 
 
 Charlotte 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4392 

 

  

 

 ​ 

 

 
On Tue, 6 Apr at 12:40 PM
, Manuela Berchtold <[email-masked]> wrote:

 

 Hello Charlotte and everyone, 

 

 

 I hope you have all had a wonderful Easter.  

 

   

 
 I have this information from the projector however I can’t find the word Firmware anywhere. 

 

   

 
 If these screen shots do not provide you with the details you require, please give me instructions on where to find exactly what you need. 

 

   

 
 I look forward to hearing from you and figuring out this glitch. 

 

   

 
 Thank you, Manuela  

 

   

 

 

  

 

 

 

 

 
Manuela Berchtold  
Owner

 

 

 

 

  

 

 
1 Snowy River Ave,  
Jindabyne NSW 2627 

 

e.  : [email-masked] 
w. : www.highcountryfitness.com.au

 

 Follow Us  

 

 

 

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 On 30 Mar 2021, at 10:16 am, Les Mills International <[email-masked]> wrote: 

 

 
 
 Hi Manuela, 

 
 
 ​ 

 
 
 We're not aware of any issue with the code in the App.  Automation depends on specific circumstances being true to function well and there are a lot of variables depending
 on the equipment in use.  

 
 
 ​ 

 
 
 Can you confirm the firmware version of the projector please so we can tick that one off? 

 
 
 ​ 

 
 
 ​Many thanks 

 
 
 ​ 

 
 
 Charlotte 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4392  

 

  

 

 
 
On Mon, 29 Mar at 3:18 PM
, Manuela Berchtold <[email-masked]> wrote:

 

 Hi Charlotte and Team, 

 

 

 Furthermore to the email I have just sent you … 

 

   

 
 All 3 x IT experts we have had look at this have suggested that you simply need to update your coding in the Les Mills app to update everything as all updates occur. 

 

   

 
 I’ll leave this with you. 

 

   

 
 Thank you very much. 

 

   

 
 Take care, Manuela  

 

   

 

 

 
Manuela Berchtold  
Owner

 

 

 

 

  

 

 
1 Snowy River Ave,  
Jindabyne NSW 2627 

 

e.  : [email-masked] 
w. : www.highcountryfitness.com.au

 

 Follow Us  

 

 

 

 This email message is for the exclusive use of the intended recipient(s) and may contain confidential, privileged and non-disclosable information. Any unauthorized review, use,
 disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email immediately and destroy any and all copies of the message. 

 
 
 Please consider the environment before printing this email. 

 

 

 

 

  

 

   

 

 
 On 29 Mar 2021, at 12:49 pm, Les Mills International <[email-masked]> wrote: 

 

 
 
 Hi Manuela, 

 
 
 ​ 

 
 
 ​Is there any news on the firmware version of the projector? 

 
 
 ​ 

 
 
 If you still require our assistance please let us know. 

 
 
 ​ 

 
 
 Thanks 

 
 
 ​ 

 
 
 Charlotte 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4392  

 

  

 

 

   

 

 

  

 

 

 

 

Attachments :
1. version.jpg