Subject: English Language Test - Shivam Dubey
From: Shivam Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Apr 2021 15:37:19 -0400

| | Foreign Language Screening Test

Name | Shivam Dubey    /  (91) 8377903887    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear John
Subject:-Regarding your  courier
Hello sir ,
This mail is regarding  to inform you.
Your address  is not correct  .please  provide  your correct  address  .
The courier boy  tried to deliver the oder to the customer , but as i mention address  is not correct  .
That's  why it was not  delivered.
I really  apologize  for that.
Warm Regards
Shivam

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr.Abdul
Subject :-Issue with t.v cabinet
Hello,
As You mentioned  there  you cabinet  has  to many scratches  when our left .
Sir, I am arranging  a visit  our team . They will visit  at your address  and inspect  the situation  .
According  that further  process will be taken .
Please  give us some time so that  , we can investigate  the case.

Warm Regards
Shivam

| |